Do I have to pay for delivery ?
No , all smaller items are shipped via tracked courier APC overnight, so we can guarantee next day delivery – Free of charge. After you confirm your order on line you will get an email confirming order details and tracking information.
For large volume items such as IBC 1000 litre or 205 Litre containers of Isopropyl alcohol or Hand sanitiser gel, which will be shipped by pallet , please email us for delivery schedule and charges.
How quickly will I receive my order ?
Generally for order received before 1PM , we can offer next day delivery. This is subject to delays at courier sorting depots but usually within 24 hours of order and dispatch.
Do you deliver on bank holidays and weekends ?
Usually our couriers only deliver Monday to Friday within 9-5Pm. However for emergency deliveries please email requests
Do prices include VAT ?
Yes , all our prices are inclusive of VAT at 20% , We will issue an invoice separately by email
Can you offer a 100% quality guarantee ?
Yes , all products manufactured by us or our agents are batch traceable , undergo tight QC controls and production is always in accordance with ISO 9001
What if there is a problem with my order ?
You can buy for us with complete confidence. We offer a 30 day money back guarantee on all products. if you are at all dissatisfied with your order simply call us on 0151 9336646 or email info@whitestarsupplies.co.uk
Is there a minimum order value?
No! You can order however much you need – orders of all sizes are accommodated at Whitestar Supplies.
Do you ship overseas ?
Yes, we can arrange shipments by air or sea worldwide. We hold large volumes of stocks in our Liverpool warehouse for immediate dispatch. Contact us on +44151 9336646 or email info@whitestarsupplies.co.uk