1 Definitions

In these Terms and Conditions of business the following meanings shall apply:- “the Company” shall mean Whitstar Supplies  8 Dacre St , Liverpool L20 8DN. “The Customer” shall mean any person or persons, firm or company who buys or agrees to buy Goods from the Company. “Goods” shall mean the products supplied by the Company in accordance with the terms and conditions. Force Majeure shall mean any an event or circumstance which is beyond the control of and without the fault or negligence of the party affected including but n

Prices & Quotations :
All prices quoted are  inclusive of VAT at the current rate. Delivery charges are mostly  included but please check each individual listing. We make every effort to make sure that the prices shown are correct at the time of publication but if an error is shown to be made we or you may cancel the order by email notification.

Placing Orders & Payments:   
You can place your order either online or by phoning  0151 9336646.  Upon confirmation payment can be by credit card, or bacs transfer. If payment is by card we use the secure paypal  card merchant  facility for all purchases so you be assured your card details are securely processed. No records are held of your card details.

2 Conditions Applicable

2.1 These Terms and Conditions shall apply to and govern all contracts for the sale of Goods entered into by the Company where Goods are dispatched by the Company to the Customer by mail order. All conditions of the Customer or other terms and conditions or warranties whatsoever whether communicated before or after these Terms and Conditions are excluded from the contract or any variation thereof unless expressly accepted by the Company in writing, and the Customer’s own conditions shall not be regarded as a counter offer.

2.2 The Company reserves the right to contact external credit reference agencies.

2.3 The exercise by the Company of any right pursuant to these Terms and Conditions shall be without prejudice to any other right available to it whether hereunder or under general law.

2.4  If an item is a restricted  product  we may request proof of a current  valid license from the customer and we reserve the right not to ship these products for any reason.

2.5 Please note that the Terms and Conditions shall also apply to any elements of any contracts which are maintained and finalised via electronic means.

2.6 The Company reserves the right to monitor or record telephone calls for quality assurance purposes.

2.7 Customer shall inform Whitstar Supplies  if at any time their license/registration expires and has not been renewed, or is limited, revoked, terminated, cancelled or no longer associated with the customer account.

2.8 The Company reserves the right to accept or reject any orders in its absolute discretion. If acceptance or rejection is not communicated within 5 (five) working days after receipt of the order, the order shall be deemed accepted.

2.9 All orders and supply shall be subject to availability and the Company shall have the right to cancel and/or reject any order at its discretion. Any cancellation shall be notified to the Customer and refunds applied where applicable.

3 Delivery

3.1 Delivery dates and times specified by the Company are approximate only. Unless expressly agreed by the Company in writing, time for delivery is not and shall not be deemed to be of the essence of the contract. The Customer shall make all arrangements necessary to take delivery of Goods whenever they are tendered for delivery.

3.2 If Goods are sold and delivered to the Customer in instalments each delivery shall constitute a separate contract, and failure by the Company to deliver any one or more of the instalments or any claim by the Customer in respect of any one or more instalments shall not entitle the Customer to treat the contract as a whole as repudiated.

4 Cancelling Orders/Returned Goods

4.1 In accordance with clause 2.8 and 2.9 the Company shall have the right at its absolute discretion to monitor and/or cancel orders. The Company shall have no liability for cancelled orders.

The Company shall notify the Customer within a reasonable time of the cancellation of the order and where applicable refund any payments made.

4.2 Customers are reminded that it is illegal to send contaminated goods through the post. Equipment containing mercury must be emptied and disposed of in a suitable authorised container before return. To reduce the risk of cross contamination, all instruments/ equipment should be sterilised as per Manufacturers’ instructions. The details of the method used for sterilisation of items must accompany the returned item. The Company reserves the right not to handle items which do not meet these specific requirements. Any agreement or authorization to accept goods back does not absolve the customer from these responsibilities.

4.3 Customer Satisfaction Guarantee: The quality of your delivery is important to us; please therefore check the parcel immediately upon receipt. If for any reason you are not completely satisfied with your purchase please contact the customer services on 0151 93336646 or e-mail on info@whitestarsupplies.co.uk and  we will be happy to authorise your return. When preparing your return please ensure that the product is in a condition suitable for re-sale, and inclusive of all original packaging, operating instructions, guarantee card and accessories. Goods must be accompanied by a proof of purchase and a Return Authorisation Number. The return authorisation number will ensure that your return is handled quickly and accurately. Please note items shipped directly back to our warehouse without pre-authorisation may be refused and no credit issued. Please ensure that Goods are adequately packaged and labelled to prevent damage in transit.

4.4 Goods wrongly ordered or Not Required  The following will be required / applied. We realise that from time to time you may order in error and as your supply partner we will assist you to correct the situation. We ask that you report any errors to our customer service department on 0151 9336646  within 7 days of receiving your order. After receiving a return authorisation number we ask that the product be promptly returned in saleable condition. We will be unable to accept the return of custom imprinted items or non-catalogue items ordered specifically for the customer.



4.5 Damaged Goods / Short Delivery

  • Damaged goods or short delivery needs to be notified to the company within 48 hours.
  • Upon notification we will immediately despatch a replacement product and authorise the return of the damaged goods. Upon receipt of the Goods by the Company, Full Credit in the Value of the Goods and any handling or delivery charges will be issued.

4.6 Product Recalls and Products Returned Under Complaint

  • If a Manufacturer or Distributor instigates a Product Recall the Company will administer the Recall Procedures as determined by the Manufacturer or Distributor.
  • Products returned under complaint will be sent to the Manufacturer / Distributor for Evaluation and Report and the details notified to the Customer.

4.7 Please do not return any goods before contacting our Customer Services Department on 0151 9336646  who will issue a Returns Note and arrange collection for you.

4.8 For larger and non-stock items a charge may be levied.

4.9 Where a Customer places a large volume order of Goods, the Customer shall not be entitled to rescind and/or cancel the Order without the prior consent of the Company. No variation to the Order shall be effective without the prior written notice and consent of the Company. All returns shall be at the discretion of the Company.

4.10  Due to the current increase in demand and stock piling, all PPE and infection control items are non-returnable unless faulty or damaged upon receipt and reported within 48hrs of receipt.

This Returns Policy Does Not Affect Your Statutory Rights.

5 The Price and Payment

5.1 The price to be paid by the Customer shall be the sum(s) shown by the Company’s invoice(s). This price shall be based on the sum quoted to the Customer in the Company’s price list, subject to applicable promotions, however the Company reserves the right to amend those prices at any time in its absolute discretion and to correct clerical errors or omissions.

5.2 Any special price agreements between the Company and a Customer shall be valid only in writing.

5.3 The prices quoted in the Company’s price list are in pounds sterling. Due to fluctuations in currency exchange rates the Company reserves the right to alter prices charged to all customers. Unless otherwise specifically stated, all prices quoted by the Company are exclusive of Value Added Tax (VAT), which shall be due at the rate in force on the date of the Company’s invoice to the Customer.

5.4 In addition to the price for the Goods the Company may invoice for all packing, carriage charges, tax and duties on any order which is to be delivered outside the UK.

5.5 Orders placed with the Company and sent directly from manufacturers may incur a carriage charge invoiced by the Company. In advance of all customised orders, a signed order acceptance must be completed.

5.6 Payment of the price and VAT shall be due on the 20th of the month following the order being made. Time for payment shall be of the essence and payment must be made without set-off or credit. Where the Customer wishes to make payment by debit or credit card, full payment must be made at the time of the order.

5.7 The standard terms apply to purchases of consumables, supply of any spare or replacement parts and charges relating to site visits by service engineers. Payment terms for any items of equipment will be confirmed in the terms & conditions applicable to the order and supplied at the time of quotation. Any such payment terms stipulated will supersede any standard payment terms quoted on our invoices.

5.8 Where Goods are delivered in instalments the Company may invoice each instalment separately and the Customer shall pay such invoices in accordance with these Terms and Conditions.

5.9 If the Customer is in default in paying any sum as and when it becomes due, the Company shall have the right to suspend all further deliveries until the default is made good and/or to cancel the contract so far as any Goods remain to be delivered there under. Additionally, payment for all Goods supplied to the Customer shall become immediately due and owing, whether previously invoiced or not.

5.10 In the event that the Customer fails to pay any monies by the due date, the Company shall be entitled to charge interest on the outstanding monies both before and after Judgment from the due date to the date of actual payment at the rate of 2% per month or part month. The Customer shall also indemnify the Company against expenditure on all costs of recovery including without limitation legal fees, costs and disbursements reasonably incurred. Any banking charges incurred by the Company in respect of dishonoured cheques will be payable by the Customer.

5.11 A £5.95 handling charge may be applied to all orders under £149 shipped to Southern Ireland. Orders less than £50, exclusive of VAT, may have a £3.95 small order handling charge applied at the time of order, at the sole discretion of the Company. Small order handling charges do not normally apply online, although the Company reserves the right to change this policy at any time.

5.12 The Company reserves the right to issue invoices electronically and the Customer shall accept such electronic version as soon as this is sent electronically by the Company and the Customer shall take all steps required by applicable law in connection with such invoices including without limitation maintaining appropriate records.

6 Discounts

6.1 All discounts are applied to catalogue prices exclusive of VAT.

6.2 Licensed products, small equipment, oral hygiene products, pharmaceuticals, hand pieces, alloys and alloy capsules servicing and repairs and special orders from the manufacturer typically purchased for resale, are excluded from all discount programmes and promotions unless specifically stated otherwise in writing.

6.3 Web only prices are strictly available only for orders placed at www.kentexpress.co.uk and are available to end-users only.

7 Title and Risk

7.1 The transfer of risk of damage to the goods shall take place at the moment when the customer takes delivery.

7.2 Title in the goods or any part thereof shall only pass to the Customer when payment in full for all goods whatsoever supplied and all services rendered at any time by the Company has been made.

7.3 The Customer shall permit so far as it is able and shall use its best endeavours to assist any officer, employee, representative or agent of the Company to enter onto any premises where the goods may from time to time be situate and to repossess the goods at any time prior to title passing to the Customer and until such time as title passes the Customer shall hold the goods as the Company’s fiduciary agent and bailee.

8 Warranty

8.1 Subject as expressly provided in these Conditions and except where Goods are sold or services provided to a person dealing as consumer within the meaning of the Unfair Contract Terms Act 1977 all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permissible by law.

8.2 Where Goods are supplied to the Company with the benefit of a warranty from their manufacturer that warranty will continue to apply to the Goods following sale to the Customer, whether Goods are sold individually or as a package and the Customer should return any faulty Goods to the manufacturer. If alleged defects in Goods prove to have been caused by incorrect operation, cleaning or handling or other improper use or outside of the manufacturer’s warranty period, the Company will arrange a quotation for repair. In all other respects the Company will warrant replacement parts for the length of the manufacturer’s warranty thereon, and labour for a period of 3 months.

8.3 The Customer shall be responsible for ensuring that all statutory governmental regulations, local authority regulations, operating instructions and safety precautions are complied with in relation to Goods supplied to it by the Company. Products are authorised for sale in the United Kingdom; Customers in other locations may be subject to local restrictions.

8.4 Equipment and computer products that require installation and warranty/support services thereafter are subject to additional terms and conditions.

9 Restriction of Liability

9.1 The Company shall not in any event be liable for indirect or consequential loss or damage, being loss or damage which does not directly and naturally flow from the supply or goods or materials, including without limitation loss of profits, of use, overhead costs, collateral damage or of contracts arising out of the supply or failure of supply of goods or services by the Company (other than liability for death or personal injury resulting from the negligence of the Company) and whether arising from breach of contract, negligence or for any other liability howsoever arising, whether by statute or otherwise.

9.2 In all other cases (being cases of direct and natural losses or damage) it is specifically provided and agreed that the compensation and damages payable under any claim or claims arising out of the contract between the parties under whatsoever pretext shall not under any circumstances amount in aggregate to more than the contract price or the goods and/or services forming the subject of the claim or claims.

9.3 No liability for such direct losses shall attach to the Company unless details of such losses are notified to the Company in writing within 7 days of the date of delivery of the goods, or the date of the event giving rise to such loss if it is not apparent upon the date of delivery. In cases of alleged shortages or breakages, claims must be notified to the Company within 3 days of despatch of the goods by the Company. Alleged non-delivery of goods must be notified in writing to the Company within 5 days of receipt of either the invoice for the goods or a statement of account, whichever is the sooner.

9.4 For the avoidance of doubt, nothing in this agreement shall confer on any third party any benefit or the right to enforce any term of this agreement, without the expressed written consent of Whitestar Supplies Co.

10 Applicable Law

10.1 These Terms and Conditions and the rights and obligations of the parties to the contract shall be governed, interpreted and construed solely in accordance with the Laws of England.

  1. Force Majeure

11.1 The Company shall not be liable to the Customer or be deemed to be in breach of any provision of these terms by reason of any delay in performing, or any failure to perform any obligation under this Agreement if the delay or failure was due to circumstances which the Party could not avoid and the consequences of which it was unable to prevent.

12 Standard Promotional Terms and Conditions

12.1 Offers and discounts cannot be used in conjunction with any other offer or Practice Reward campaign, discount scheme, price guarantee or commitment, web only price, cash back or finance agreement, unless otherwise stated in writing. Web only prices are only available at www.whitestarsupplies.co.uk   are excluded from any other offer or discount unless otherwise stated. Web prices may differ from prices quoted in print material or by phone. Products are subject to change without prior notice.

12.3 Web order discount: All online orders will normally receive a 2% discount based on the regular full price of each item. The 2% discounted price is already shown online, and is typically excluded from any other offers and discount promotions. This online discount may be suspended at any time at the sole discretion of Whitestar Supplies